Irozon Shop
Frequently Asked Questions
Where does Irozon Shop deliver?
Physical products are currently delivered within Sweden. Downloadable products are delivered digitally and do not require shipping.
Read about shipping and delivery.
How are shipping costs calculated?
The available shipping method and cost for your order are shown at checkout before payment.
How do returns work?
For physical products, consumers in Sweden and the EU generally have a 14-day statutory right of withdrawal from receipt. The policy explains how to request a return and who pays return shipping.
Read the Returns and refunds policy for the full terms, including digital products.
What if a product arrives damaged?
If an order arrives damaged or incorrect, email hello@irozon.se with your order number. Irozon Shop covers reasonable return shipping costs for damaged, faulty or incorrect items.
Read the returns and refunds policy.
What is included with a 3D-printed product?
Each product page describes what is included. For example, the car and keys shown with the Garage Key Holder are not included.
Can I order a personalized product?
Personalization is currently available for the Personalized Pencil Name Tag. Each individual tag is made with one name.
View the Personalized Pencil Name Tag.
How can I order pencil tags with different names?
Add each tag as a separate cart item and enter its name. Each tag costs 89 SEK; increasing the quantity for one name adds identical tags.
Order personalized pencil tags.
Is Irozon AI Assistant free?
Irozon AI Assistant is a free WordPress plugin priced at 0 SEK in the shop. Your AI provider may charge separately for API use.
Does the AI Assistant require an API key?
Yes. You need your own API key from OpenAI, Anthropic or Google Gemini. The provider bills API use separately; no API credits are included.
Read the Irozon AI Assistant listing on WordPress.org.
How do I install the WordPress plugin?
In WordPress admin, go to Plugins → Add Plugin, search for Irozon AI Assistant, then install and activate it. You can also download the ZIP from the shop and use Plugins → Add Plugin → Upload Plugin.