{"id":11,"date":"2026-08-05T16:01:42","date_gmt":"2026-08-05T16:01:42","guid":{"rendered":"https:\/\/shop.irozon.se\/?page_id=11"},"modified":"2026-10-27T15:10:43","modified_gmt":"2026-10-27T15:10:43","slug":"refund-and-returns","status":"publish","type":"page","link":"https:\/\/shop.irozon.se\/sv\/refund-and-returns\/","title":{"rendered":"\u00c5terbetalnings- och returpolicy"},"content":{"rendered":"
\n\n\t\n\t

Irozon Shop<\/p>\n\t\n\n\t

\u00c5terbetalnings- och returpolicy<\/h1>\n\n<\/header>\n\n\n\n\n
\n\n\n

\u00d6versikt<\/h2>\n\n\n\n

Den h\u00e4r sidan beskriver hur returer och \u00e5terbetalningar fungerar f\u00f6r best\u00e4llningar fr\u00e5n Irozon Shop, inklusive fysiska 3D-printade produkter. F\u00f6r digitala nedladdningar, se “Digitala produkter (till\u00e4gg)” nedan.<\/p>\n\n\n\n

\u00c5ngerr\u00e4tt<\/h2>\n\n\n\n

Som konsument som handlar p\u00e5 distans i Sverige eller EU har du 14 dagars lagstadgad \u00e5ngerr\u00e4tt. Tiden r\u00e4knas fr\u00e5n den dag d\u00e5 du, eller n\u00e5gon du har utsett, tar emot varan. Du beh\u00f6ver inte ange n\u00e5got sk\u00e4l.<\/p>\n\n\n\n

S\u00e5 g\u00f6r du en retur<\/h2>\n\n\n\n

Om du vill anv\u00e4nda din \u00e5ngerr\u00e4tt mejlar du hello@irozon.se<\/a> och anger ditt ordernummer. Vi bekr\u00e4ftar hur du skickar tillbaka varan. Du ska skicka tillbaka varan utan on\u00f6digt dr\u00f6jsm\u00e5l och senast 14 dagar efter den dag d\u00e5 du meddelade oss att du \u00e5ngrar k\u00f6pet.<\/p>\n\n\n\n

Varans skick<\/h2>\n\n\n\n

Du f\u00e5r unders\u00f6ka varan p\u00e5 samma s\u00e4tt som du rimligen skulle kunna g\u00f6ra i en butik. Om varans v\u00e4rde har minskat f\u00f6r att du hanterat den mer \u00e4n vad som beh\u00f6vs f\u00f6r att kontrollera dess egenskaper och funktion, kan vi g\u00f6ra ett v\u00e4rdeavdrag fr\u00e5n \u00e5terbetalningen.<\/p>\n\n\n\n

Kostnad f\u00f6r returfrakt<\/h2>\n\n\n\n

Vid vanlig \u00e5ngerr\u00e4tt betalar du kostnaden f\u00f6r returfrakten. Om varan \u00e4r felaktig, har skadats under leveransen eller inte \u00e4r den vara du best\u00e4llt, st\u00e5r vi f\u00f6r sk\u00e4liga returfraktkostnader.<\/p>\n\n\n\n

\u00c5terbetalning<\/h2>\n\n\n\n

\u00c5terbetalningen omfattar standardfrakten du betalade. Om du valde ett dyrare leveranss\u00e4tt \u00e4n det billigaste standardalternativet \u00e5terbetalar vi bara kostnaden f\u00f6r standardalternativet, inte merkostnaden. Vi kan avvakta med \u00e5terbetalningen tills vi har f\u00e5tt tillbaka varan eller tills du har visat att du har skickat tillbaka den, beroende p\u00e5 vilket som intr\u00e4ffar f\u00f6rst. D\u00e4refter \u00e5terbetalar vi utan on\u00f6digt dr\u00f6jsm\u00e5l med samma betalningss\u00e4tt som du anv\u00e4nde, om vi inte kommer \u00f6verens om n\u00e5got annat.<\/p>\n\n\n\n

Felaktiga eller felaktigt levererade varor<\/h2>\n\n\n\n

Om en vara \u00e4r felaktig, skadad eller inte motsvarar beskrivningen har du r\u00e4ttigheter ut\u00f6ver \u00e5ngerr\u00e4tten ovan. Enligt svensk konsumentr\u00e4tt har du normalt tre \u00e5r p\u00e5 dig att reklamera ett ursprungligt fel p\u00e5 en fysisk vara, \u00e4ven om det visar sig f\u00f6rst senare. L\u00e4s K\u00f6pvillkor<\/a> om hur vi hanterar reklamationer och felaktiga varor.<\/p>\n\n\n\n

Digitala produkter (till\u00e4gg)<\/h2>\n\n\n\n

WordPress-till\u00e4gg levereras som digitala nedladdningar, inte som fysiska f\u00f6rs\u00e4ndelser, s\u00e5 nedladdade filer skickas inte med post. Se till\u00e4ggens produktsidor<\/a> f\u00f6r information om nedladdning, licens och support. Reglerna f\u00f6r \u00e5ngerr\u00e4tt vid digitalt inneh\u00e5ll skiljer sig fr\u00e5n dem f\u00f6r fysiska varor. Om det finns en \u00e5ngerr\u00e4tt f\u00f6r digitalt inneh\u00e5ll kan den g\u00e5 f\u00f6rlorad endast om alla lagstadgade krav \u00e4r uppfyllda: innan leveransen p\u00e5b\u00f6rjas samtycker du aktivt och uttryckligen till att leveransen sker direkt och bekr\u00e4ftar att du d\u00e4rmed f\u00f6rlorar \u00e5ngerr\u00e4tten, och du f\u00e5r en bekr\u00e4ftelse eller kopia av avtalet. Att en nedladdningsl\u00e4nk blir tillg\u00e4nglig eller \u00f6ppnas inneb\u00e4r inte i sig att \u00e5ngerr\u00e4tten har g\u00e5tt f\u00f6rlorad. Fr\u00e5gor om en digital nedladdning kan skickas till hello@irozon.se<\/a>.<\/p>\n\n\n\n

Kontakt<\/h2>\n\n\n\n

Fr\u00e5gor om en best\u00e4llning kan skickas till hello@irozon.se<\/a>.<\/p>\n\n\n<\/div>","protected":false},"excerpt":{"rendered":"

Overview This page explains how returns and refunds work for orders placed on Irozon Shop, covering physical 3D-printed products. For digital downloads, see “Digital products (plugins)” below. Right of withdrawal As a consumer buying at a distance in Sweden or the EU, you have a statutory 14-day right of withdrawal. The 14 days start on […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"no-title","meta":{"footnotes":""},"class_list":["post-11","page","type-page","status-publish","hentry"],"yoast_head":"\nRefund and Returns Policy - Irozon Shop<\/title>\n<meta name=\"description\" content=\"Find Irozon Shop information about physical product returns, refunds and faulty items, including how to contact support about an order.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/shop.irozon.se\/sv\/refund-and-returns\/\" \/>\n<meta property=\"og:locale\" content=\"sv_SE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - Irozon Shop\" \/>\n<meta property=\"og:description\" content=\"Find Irozon Shop information about physical product returns, refunds and faulty items, including how to contact support about an order.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/shop.irozon.se\/sv\/refund-and-returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Irozon Shop\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/irozon\" \/>\n<meta property=\"article:modified_time\" content=\"2026-10-27T15:10:43+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/shop.irozon.se\/wp-content\/uploads\/2026\/07\/cropped-irozon-icon.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@irozon_official\" \/>\n<meta name=\"twitter:label1\" content=\"Ber\u00e4knad l\u00e4stid\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuter\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/shop.irozon.se\\\/en\\\/refund-and-returns\\\/\",\"url\":\"https:\\\/\\\/shop.irozon.se\\\/en\\\/refund-and-returns\\\/\",\"name\":\"Refund and Returns Policy - Irozon Shop\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/#website\"},\"datePublished\":\"2026-08-05T16:01:42+00:00\",\"dateModified\":\"2026-10-27T15:10:43+00:00\",\"description\":\"Find Irozon Shop information about physical product returns, refunds and faulty items, including how to contact support about an order.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/shop.irozon.se\\\/en\\\/refund-and-returns\\\/#breadcrumb\"},\"inLanguage\":\"sv-SE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/shop.irozon.se\\\/en\\\/refund-and-returns\\\/\"]}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/#website\",\"url\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/\",\"name\":\"Irozon Shop\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/#organization\"},\"alternateName\":\"Irozon\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"sv-SE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/#organization\",\"name\":\"Irozon AB\",\"alternateName\":\"Irozon\",\"url\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"sv-SE\",\"@id\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/shop.irozon.se\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/cropped-irozon-icon.png\",\"contentUrl\":\"https:\\\/\\\/shop.irozon.se\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/cropped-irozon-icon.png\",\"width\":512,\"height\":512,\"caption\":\"Irozon AB\"},\"image\":{\"@id\":\"https:\\\/\\\/shop.irozon.se\\\/sv\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/irozon\",\"https:\\\/\\\/x.com\\\/irozon_official\",\"https:\\\/\\\/irozon.se\\\/\",\"https:\\\/\\\/www.instagram.com\\\/irozon.official\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/irozon\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and Returns Policy - Irozon Shop","description":"Find Irozon Shop information about physical product returns, refunds and faulty items, including how to contact support about an order.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/shop.irozon.se\/sv\/refund-and-returns\/","og_locale":"sv_SE","og_type":"article","og_title":"Refund and Returns Policy - Irozon Shop","og_description":"Find Irozon Shop information about physical product returns, refunds and faulty items, including how to contact support about an order.","og_url":"https:\/\/shop.irozon.se\/sv\/refund-and-returns\/","og_site_name":"Irozon Shop","article_publisher":"https:\/\/www.facebook.com\/irozon","article_modified_time":"2026-10-27T15:10:43+00:00","og_image":[{"url":"https:\/\/shop.irozon.se\/wp-content\/uploads\/2026\/07\/cropped-irozon-icon.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_site":"@irozon_official","twitter_misc":{"Ber\u00e4knad l\u00e4stid":"3 minuter"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/shop.irozon.se\/en\/refund-and-returns\/","url":"https:\/\/shop.irozon.se\/en\/refund-and-returns\/","name":"Refund and Returns Policy - Irozon Shop","isPartOf":{"@id":"https:\/\/shop.irozon.se\/sv\/#website"},"datePublished":"2026-08-05T16:01:42+00:00","dateModified":"2026-10-27T15:10:43+00:00","description":"Find Irozon Shop information about physical product returns, refunds and faulty items, including how to contact support about an order.","breadcrumb":{"@id":"https:\/\/shop.irozon.se\/en\/refund-and-returns\/#breadcrumb"},"inLanguage":"sv-SE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/shop.irozon.se\/en\/refund-and-returns\/"]}]},{"@type":"WebSite","@id":"https:\/\/shop.irozon.se\/sv\/#website","url":"https:\/\/shop.irozon.se\/sv\/","name":"Irozon Shop","description":"","publisher":{"@id":"https:\/\/shop.irozon.se\/sv\/#organization"},"alternateName":"Irozon","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/shop.irozon.se\/sv\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"sv-SE"},{"@type":"Organization","@id":"https:\/\/shop.irozon.se\/sv\/#organization","name":"Irozon AB","alternateName":"Irozon","url":"https:\/\/shop.irozon.se\/sv\/","logo":{"@type":"ImageObject","inLanguage":"sv-SE","@id":"https:\/\/shop.irozon.se\/sv\/#\/schema\/logo\/image\/","url":"https:\/\/shop.irozon.se\/wp-content\/uploads\/2026\/07\/cropped-irozon-icon.png","contentUrl":"https:\/\/shop.irozon.se\/wp-content\/uploads\/2026\/07\/cropped-irozon-icon.png","width":512,"height":512,"caption":"Irozon AB"},"image":{"@id":"https:\/\/shop.irozon.se\/sv\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/irozon","https:\/\/x.com\/irozon_official","https:\/\/irozon.se\/","https:\/\/www.instagram.com\/irozon.official\/","https:\/\/www.linkedin.com\/company\/irozon"]}]}},"_links":{"self":[{"href":"https:\/\/shop.irozon.se\/sv\/wp-json\/wp\/v2\/pages\/11","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shop.irozon.se\/sv\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shop.irozon.se\/sv\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shop.irozon.se\/sv\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shop.irozon.se\/sv\/wp-json\/wp\/v2\/comments?post=11"}],"version-history":[{"count":5,"href":"https:\/\/shop.irozon.se\/sv\/wp-json\/wp\/v2\/pages\/11\/revisions"}],"predecessor-version":[{"id":201,"href":"https:\/\/shop.irozon.se\/sv\/wp-json\/wp\/v2\/pages\/11\/revisions\/201"}],"wp:attachment":[{"href":"https:\/\/shop.irozon.se\/sv\/wp-json\/wp\/v2\/media?parent=11"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}